Hi Frank,
The problem is not with your new computer it is one of the settings in the internet browser that you are using on your new computer. In your browser under one of the menu options at the top of the screen you will find "options" or "preferences", depending on which browser you are using. Go in there and look for a setting that is talking about "cookies". You need to change this setting so that cookies are "allowed". The Stamporama website uses cookies to track where the program is up to as it moves from one screen to the next. If cookies are turned off, the program gets lost and you see things happening just as you described.
Please let me know if this fixes your problem or if the problem continues after you have ensured that cookies are turned on.
Regards. Tim
Is anyone out there using Window 7 who can assist Frank with this?
Regards ... Tim.
I'm using Window 7 with IE8 and do not have this problem. Not sure at what point Eugene is having the problem. Is he able to select the file he wants to upload and then it doesn't load?
Bob
I just uploaded a pic in the test area without a problem using IE 8 and Windows 7.
This message also posted the same way
Hey Tim, could it be that his picture is too large or in the wrong format?
Hi Frank,
Bob makes a good point. Can you give us a little more info on the following:
1. Are you getting any sort of error message from the system ?
2. What type of image file are you trying to upload ?
3. How big is the file that you are trying to upload ?
4. Can you confirm for us that you are using Internet Explorer version 8 ?
Regards. Tim
Sorry for not getting back sooner and thanks for all the ideas.Had the HP man here today and he thinks it is at your end.
1. No error message
2. Jpeg
3. 271kb
4. Using IE9 could this be the problem?
Some how they make it to stamporama as inactive??
Frank
The first thing to do, is to rule out if it is actuyally an Internet Explorer issue, or something else with your computer. I hate when techs blame the website. Obviously, it's not the website since others don't have the problem.
The steps I'm giving you are ones we follow when trouble shooting a student here at the school I work for.
First, go into Control Panel, then choose Internet Options. Click on the Advanced Tab. Click on the *Restore Advanced Settings* button. For some reason, these settings change from time to time on thier own from the defaults and it messes up all sorts of web browsing activity. Close everything and then try to upload.
If that does not work... Go into Control Panel, then choose Internet Options. Click on the Advanced Tab. Click on the *Reset* button. This one is more invasive, but is basiclly taking I.E. back to factory specs. Close everything and then try to upload.
If that does not work... Go and download Firefox or Chrome and try uploading using them.
My guess is you will only need to do the first thing.
---Pat
Windows 7 with I.E. 9.
Works fine on this computer. You got me stumped.
---Pat
Try downloading a different browser like Firefox of Safari and us that instead of IE9. Also, check to ensure your firewall, if you are using one, is not somehow blocking your upload. Also some add-ons to browser can sabotage things like uploads, especially if its is Java based. Give Firefox 9 a try.
re: Uploading pics to auction
Hi Frank,
The problem is not with your new computer it is one of the settings in the internet browser that you are using on your new computer. In your browser under one of the menu options at the top of the screen you will find "options" or "preferences", depending on which browser you are using. Go in there and look for a setting that is talking about "cookies". You need to change this setting so that cookies are "allowed". The Stamporama website uses cookies to track where the program is up to as it moves from one screen to the next. If cookies are turned off, the program gets lost and you see things happening just as you described.
Please let me know if this fixes your problem or if the problem continues after you have ensured that cookies are turned on.
Regards. Tim
re: Uploading pics to auction
Is anyone out there using Window 7 who can assist Frank with this?
Regards ... Tim.
re: Uploading pics to auction
I'm using Window 7 with IE8 and do not have this problem. Not sure at what point Eugene is having the problem. Is he able to select the file he wants to upload and then it doesn't load?
Bob
re: Uploading pics to auction
I just uploaded a pic in the test area without a problem using IE 8 and Windows 7.
This message also posted the same way
Hey Tim, could it be that his picture is too large or in the wrong format?
re: Uploading pics to auction
Hi Frank,
Bob makes a good point. Can you give us a little more info on the following:
1. Are you getting any sort of error message from the system ?
2. What type of image file are you trying to upload ?
3. How big is the file that you are trying to upload ?
4. Can you confirm for us that you are using Internet Explorer version 8 ?
Regards. Tim
re: Uploading pics to auction
Sorry for not getting back sooner and thanks for all the ideas.Had the HP man here today and he thinks it is at your end.
1. No error message
2. Jpeg
3. 271kb
4. Using IE9 could this be the problem?
Some how they make it to stamporama as inactive??
Frank
re: Uploading pics to auction
The first thing to do, is to rule out if it is actuyally an Internet Explorer issue, or something else with your computer. I hate when techs blame the website. Obviously, it's not the website since others don't have the problem.
The steps I'm giving you are ones we follow when trouble shooting a student here at the school I work for.
First, go into Control Panel, then choose Internet Options. Click on the Advanced Tab. Click on the *Restore Advanced Settings* button. For some reason, these settings change from time to time on thier own from the defaults and it messes up all sorts of web browsing activity. Close everything and then try to upload.
If that does not work... Go into Control Panel, then choose Internet Options. Click on the Advanced Tab. Click on the *Reset* button. This one is more invasive, but is basiclly taking I.E. back to factory specs. Close everything and then try to upload.
If that does not work... Go and download Firefox or Chrome and try uploading using them.
My guess is you will only need to do the first thing.
---Pat
re: Uploading pics to auction
Windows 7 with I.E. 9.
Works fine on this computer. You got me stumped.
---Pat
re: Uploading pics to auction
Try downloading a different browser like Firefox of Safari and us that instead of IE9. Also, check to ensure your firewall, if you are using one, is not somehow blocking your upload. Also some add-ons to browser can sabotage things like uploads, especially if its is Java based. Give Firefox 9 a try.